RPM Software

Login 7

• How to Logon
• Grant Temporary Access
• Forgot Username?
• Forgot Password?
• Sign In With Microsoft

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User Management 19

• Find Users
• Enable/Disable User Information
• Sign in With Microsoft
• Staff Roles
• Customer Users

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Users/Roles/Privileges/Groups 32

• User Seat Hierarchy
• Agent User Login Tutorial
• Adding a Staff User
• Enable or Disable a Staff User
• Setting up Roles

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General Navigation & Icons 2

• Announcements
• License and Application Services Agreement (Terms)

FAQ 12

• Step-by-Step Monthly Commission Duties
• Import Commission Spreadsheets - Troubleshooting/Error Messages
• My account is not paying (correct)
• How do I check what I've imported this month so far? (View Imports)
• Transfer Account

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Commissions Setup 37

• Step-by-Step Guide to Setting up RPM Telco
• Intro to Agencies and Agents
• Agents - Reps and Managers
• Add Agency Manually
• Add Reps Manually

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How to use 174

• Account Transfer
• Add a Staff User
• Supplier Custom Views
• Renaming "Rep ID" to "Assignment Code"
• Reorganized Display when Adding Columns to Commission Item Views

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Templates 25

• Training Tracking
• Job Hazard Assessment
• Vehicle Inspection Tracking
• Employee Shout Out!! Process
• Dynamic Orders - Setup Guide

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Setup 31

• Process >> Template
• Process >> Fields
• Process >> Field Groups
• Process >> Workflow
• Process >> Commissions

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How to use 45

• Import in Process (add or update forms)
• View & Filter Table Fields
• Import Data into Table Fields
• View Downloads and Sorting in Excel
• Add Participants

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How to use 2

• Navigating the App
• Lighthouse Mobile App Beta

Setup 4

• Offline Forms
• Supported/Not Supported Fields
• Using the Mobile App on a Microsoft Windows 10 device.
• Mobile App Operating System and Device Policy

App Service Status 1

• Mobile App Service Status

API 4

• API General Information
• Add API User
• API Call History
• Webhooks

Enhancements 17

• What's an Enhancement?
• RPM to Web Calendar Events
• Scheduler
• Status Aggregator
• Status Dictator

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Enhancement Use Cases 11

• RPM to Web Calendar Events
• Scheduler
• Status Aggregator
• Status Dictator
• Workflow Extender

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Privacy Policy 2

• RPM Software, LLC Privacy Policy
• California Consumer Privacy Statement

Acceptable Use Policy 1

• Acceptable Use Policy (May 1, 2023)

System Requirements 1

• Product System Requirements

RPM Platform Security FAQ 2

• RPM Platform Frequently Asked Questions
• RPM Data Dump

Understanding my Invoice 1

• RPM Telco Billing Explanation

What's New - LCQ 23

• What's New - RPM 33 - Release Date: February 26, 2023
• What's New - RPM 32 - Release Date: September 25, 2022
• What's New - RPM 31 - Release Date: May 29, 2022
• What's New - RPM 30 - Release Date: January 30, 2022
• What's New RPM 29 - Release Date: August 8, 2021

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What's New - Telco 26

• What's New RPM 33 - Release Date: February 12, 2023
• What's New RPM 32 - Release Date: September 18, 2022
• What's New RPM 31 - Release Date: May 15, 2022
• What's New RPM 30 - Release Date: January 23, 2022
• What's New RPM 29 - Release Date: August 15, 2021

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Unplanned Outage 67

• RPM Service Status
• March 24, 2024
• July 25, 2023
• June 12, 2023
• March 31, 2023

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What's New - API 6

• RPM 22 - Sent: Feb 14, 2018
• RPM 21 - Sent: September 29, 2017
• UserPasswordCheck - Sent: February 28, 2017
• No More Key Property - Sent: May 16th, 2017
• RPM 19 - Sent: April 17, 2017

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Service Level Obligations 1

• Service Level Obligations

Support Services 1

• Support Services

LCQ Sunset 3

• Sample Transition Plan
• Sunset FAQ
• Data Migration - From Lighthouse, Cube, Quartz (“LCQ”) to Another Software Platform

Webinars 8

• Dynamic Orders Webinar
• Best Practices Webinar for Table Fill & Flow, Email Notifications & Integration, and Transfers
• Best Practices Webinar - Widgets
• Customer/Supplier/Agency Process API Enhancement Integration
• Auto Renewal/Comm Carry-Over/Better Action Management RPM Telco API Enhancement Integration Webinar

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Connecting 4

• Connecting
• Changing Password
• Connecting to Microsoft Power BI Desktop
• Connecting to Tableau Desktop

Data Structure 4

• RPM >> Data Warehouse Architecture
• Schemas
• Field Naming Scheme
• Multiple RPM Subscription Data Options