Release Date: May 12, 2020

There will be no service interruption for this addition to RPM 26. By the time you read this, the new development may even be live in your subscription.

View UI Improvements

For our seasoned RPM users, the view UI improvements made will take time to get used to. But we believe creating new views, editing existing views, and view organization makes more sense now.

Agent and Customer Shared Views

It is now possible to create shared views for Agent and Customer users and use these views in widgets on Agent and Customer dashboards.

Due to this new development, we suggest you review your Agent and Customer dashboards and create new views and widgets.