RPM Software

FAQ 11

• Step-by-Step Monthly Commission Duties
• Import Commission Spreadsheets - Troubleshooting/Error Messages
• My account is not paying (correct)
• How do I check what I've imported this month so far? (View Imports)
• Transfer Account

View all 11

Commissions Setup 37

• Step-by-Step Guide to Setting up RPM Telco
• Intro to Agencies and Agents
• Agents - Reps and Managers
• Add Agency Manually
• Add Reps Manually

View all 37

How to use 190

• Account Transfer
• Add a Staff User Video
• Supplier Custom Views
• Renaming "Rep ID" to "Assignment Code"
• Add a Supplier Video

View all 190

Templates 20

• Training Tracking
• Job Hazard Assessment
• Vehicle Inspection Tracking
• Employee Shout Out!! Process
• File Folders

View all 20

Setup 27

• + Add a Process Group
• Compare Templates
• All Process History
• Process >> Template
• Process >> Fields

View all 27

How to use 49

• Add Links to Files Box
• User Menu
• Process View Filter
• Add Participants
• View & Filter Table Fields

View all 49

Login 6

• How to Logon
• Grant Temporary Access
• Forgot Username?
• Forgot Password?
• Sign In With Microsoft

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User Management 18

• Find Users
• Enable/Disable User Information
• Sign in With Microsoft
• Staff Roles
• Customer Users

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Users/Roles/Privileges/Groups 29

• User Seat Hierarchy
• Agent User Login Tutorial
• Adding a Staff User
• Enable or Disable a Staff User
• Setting up Role

View all 29

How to use 2

• Navigating the App
• Lighthouse Mobile App Beta

Setup 2

• Supported/Not Supported Fields
• Using the Mobile App on a Microsoft Windows 10 device.

API 4

• API General Information
• Add API User
• API Call History
• Webhooks

Enhancements 17

• What's an Enhancement?
• RPM to Web Calendar Events
• Scheduler
• Status Aggregator
• Status Dictator

View all 17

Enhancement Use Cases 11

• RPM to Web Calendar Events
• Scheduler
• Status Aggregator
• Status Dictator
• Workflow Extender

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Privacy Policy 1

• Privacy Policy

Acceptable Use Policy 1

• Acceptable Use Policy

RPM Platform Security FAQ 2

• RPM Platform Frequently Asked Questions
• RPM Data Dump

Understanding my Invoice 3

• Invoice - explained
• Who do I contact if I have a question about my invoice?
• RPM Telco Billing Explanation

What's New - LCQ 22

• What's New - RPM 32 - Release Date: September 25, 2022
• What's New - RPM 31 - Release Date: May 29, 2022
• What's New - RPM 30 - Release Date: January 30, 2022
• What's New RPM 29 - Release Date: August 8, 2021
• What's New RPM 28 - Release Date: April 18, 2021

View all 22

What's New - Telco 26

• What's New and Planned Outage Notifications
• What's New RPM 32 - Release Date: September 18, 2022
• What's New RPM 31 - Release Date: May 15, 2022
• What's New RPM 30 - Release Date: January 23, 2022
• What's New RPM 29 - Release Date: August 15, 2021

View all 26

Unplanned Outage 65

• Lighthouse Service Status
• Telco Service Status
• RPM Service Status
• June 22, 2021
• Sept 10, 2020

View all 65

What's New - API 6

• RPM 22 - Sent: Feb 14, 2018
• RPM 21 - Sent: September 29, 2017
• UserPasswordCheck - Sent: February 28, 2017
• No More Key Property - Sent: May 16th, 2017
• RPM 19 - Sent: April 17, 2017

View all 6

Partner Program 2

• Prospect Registration
• Create New Subscriber