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Knowledge base
RPM Telco
Monthly Commissions Duties
3
Step-by-Step Monthly Commission Duties
Import Commission Spreadsheets - Troubleshooting/Error Messages
How do I check what I've imported this month so far? (View Imports)
RPM Telco Setup
3
Step-by-Step Guide to Setting up RPM Telco
Intro to Agencies and Agents
Agents - Reps and Managers
Did You Know
6
What Is the Benefit of Using RPM Telco Processes vs. Spreadsheets?
About the Multi Supplier Import Feature
You can Integrate Email
About the Commission Transfer Between Two RPM Subscribers
About the Agency Group Manager
See all 6 articles
Troubleshooting FAQ
7
My account is not paying (correct)
I want to transfer an account from one agent to the other
How do I check which users are enabled in my subscription?
How do I trash a commission import?
I Assigned my Assignment Code to the Incorrect Agent, what do I do?
See all 7 articles
A - Z Glossary
1
A - Z Glossary
Integration With Other Software
3
API Information
API (Setup)
Sign In With Microsoft
Commissions / General
175
Add a Supplier
Add Transfers
Add Agency Manually
Add Reps Manually
Prepare Spreadsheets for Import
See all 175 articles
Process Management / Dashboards / Widgets / Setup
172
Process Management - How To
Process Setup - Fields
Dashboard Setup
View Owner
Widgets
See all 172 articles
Users / Roles / Privileges / Groups
32
Password Reset
Enable or Disable a Staff User
Enable or Disable an Agent User
Adding a Staff User
Setting up Role
See all 32 articles
Tutorial Video Glossary
28
Account Transfer
Add a Staff User Video
Add a Supplier Video
Add an Account Group Video
Add an Agency Video
See all 28 articles
Help Understanding My Invoice
3
Invoice - explained
Who do I contact if I have a question about my invoice?
RPM Telco Billing Explanation
Hosting FAQ
1
Hosting FAQ
What's New
22
What's New - RPM 26 Addition
What's New RPM 26
What's New - RPM Telco 25
What's New - RPM Telco 24
What's New - RPM Telco 23
See all 22 articles
Unplanned Outages
39
Telco Service Status
June 10, 2019
May 2, 2019
March 21, 2019
Sept 25, 2018
See all 39 articles
What's New - Articles
4
Supplier Custom Views
Renaming "Rep ID" to "Assignment Code"
Reorganized Display when Adding Columns to Commission Item Views
View Edit History
RPM Software
Privacy Policy
1
Privacy Policy
Acceptable Use Policy
1
Acceptable Use Policy
API Change Log
6
RPM 22 - Sent: Feb 14, 2018
RPM 21 - Sent: September 29, 2017
No More Key Property - Sent: May 16th, 2017
RPM 19 - Sent: April 17, 2017
UserPasswordCheck - Sent: February 28, 2017
See all 6 articles
Add Ons
7
Schedule Based Preventative Maintenance
Schedule Based Preventative Maintenance - Tool Calibration
Schedule Based Preventative Maintenance - Pattern Examples
Event Based Preventative Maintenance
Status Aggregator
See all 7 articles
RPM Platform Frequently Asked Questions
1
RPM Platform Frequently Asked Questions
Solutions
8
Authority List
Email Integration
View Downloads and Sorting in Excel
Subscription Contact
Access By Support
See all 8 articles
App
3
Offline Forms
Supported/Not Supported Fields
Navigating the App
Cube Data Management
Navigating Cube from the Dashboard
8
Dashboard
Top Menu Button
Search Bar and Search
Cube logo
User Menu
See all 8 articles
Users
8
Find Users
Add Staff User
Add a Role
Add Staff User(s) by Import
Search Users
See all 8 articles
Setup
22
Purpose of Setup
Template
Table Field
Archived Fields
Field Groups
See all 22 articles
Widgets
11
What are Widgets?
Process View Link Widget
Process Search Widget
Set Objective Targets On Widgets
Yes/No List Breakdown
See all 11 articles
Import
0
What's New - Cube
21
What's New RPM 27 - Release Date: August 16, 2020
What's New RPM 26 Addition - Release Date: May 12, 2020
What's New RPM 26 - Release Date: April 26, 2020
What's New RPM 25 - Release Date: December 1, 2019
What's New RPM 24 - Release Date: June 16, 2019
See all 21 articles
User Manual
22
Formula Field
Adding Labels to List Fields
Replacing Old Formula Field
Using Date and Date and Time Fields in Formula Field
Process View Filter
See all 22 articles
Files Box
2
Add Links to Files Box
Add Folders to Process
Table Field
7
Label Rows In Table Field
Label Column For Table Field
Table Expand
Download of Individual Table Fields
Importing Data into Table Field
See all 7 articles
Cube Data Management Unplanned Outages
18
Cube Service Status
Feb 24, 2019
October 12, 2018
May 3, 2018
October 13, 2017
See all 18 articles
Integration Applications
1
Configuring a Scheduler
App
2
Offline Forms
Supported/Not Supported Fields
Training Tracking
6
Overview
Setup - Process Import Setup
Setup - Table Fill
Setup - Fulfillment
Setup - Widgets
See all 6 articles
Lighthouse HSE Management Software
Setup
21
Staff Groups
Optional Form Reference Parent
Optional Staff Reference Parent
Email Notification
Logo
See all 21 articles
User Manual
22
Add Participants
View & Filter Table Fields
Process Archive
Process Remove
Import Process Template
See all 22 articles
Widgets
8
Process Breakdown Widget
Yes/No List Breakdown
Top Form
Process Search Widget
Multiple Process View Count
See all 8 articles
What's New
16
What's New RPM 27 - Release Date: August 16, 2020
What's New RPM 26 Addition - Release Date: May 12, 2020
What's New RPM 26 - Release Date: April 26, 2020
What's New RPM 25 - Release Date: December 1, 2019
What's New RPM 24 - Release Date: June 16, 2019
See all 16 articles
Navigating Lighthouse from the Dashboard
1
User Menu
Unplanned Outages
18
Lighthouse Service Status
Feb 24, 2019
Oct 12, 2018
May 3, 2018
October 13, 2017
See all 18 articles
Integration Applications
0
Training Tracking
15
Overview
Setup - Process Import
Setup - Table Fill
Setup - Fulfillment
Setup - Security
See all 15 articles
Job Hazard Assessment
5
Overview
Position Inventory
Job Hazard Assessment
Field Level Hazard Assessment
Position Risk Assessment
Vehicle Inspection Tracking
16
Overview
Setup - Vehicles
Setup - Vehicle Inspection Type
Setup - Vehicle Inspection
Setup - Vehicles cont'd
See all 16 articles
Partner Program
Partner Program
8
The Lighthouse Partner Program
Partner Program Features & Benefits
Opportunity Registration
Training Resources
Complimentary Lighthouse Subscription
See all 8 articles