RPM Software

Monthly Commissions Duties 3

• Step-by-Step Monthly Commission Duties
• Import Commission Spreadsheets - Troubleshooting/Error Messages
• How do I check what I've imported this month so far? (View Imports)

RPM Telco Setup 4

• Step-by-Step Guide to Setting up RPM Telco
• Intro to Agencies and Agents
• Agents - Reps and Managers
• RPM 28 - Direct Rep Assignment Video

Did You Know 6

• What Is the Benefit of Using RPM Telco Processes vs. Spreadsheets?
• About the Multi Supplier Import Feature
• You can Integrate Email
• About the Commission Transfer Between Two RPM Subscribers
• About the Agency Group Manager

See all 6 articles

Troubleshooting FAQ 7

• My account is not paying (correct)
• I want to transfer an account from one agent to the other
• How do I check which users are enabled in my subscription?
• How do I trash a commission import?
• I Assigned my Assignment Code to the Incorrect Agent, what do I do?

See all 7 articles

A - Z Glossary 1

• A - Z Glossary

Integration With Other Software 3

• API Information
• API (Setup)
• Sign In With Microsoft

Commissions / General 177

• Add a Supplier
• Add Transfers
• Add Agency Manually
• Add Reps Manually
• Prepare Spreadsheets for Import

See all 177 articles

Process Management / Dashboards / Widgets / Setup 173

• Process Management - How To
• Process Setup - Fields
• Dashboard Setup
• View Owner
• Widgets

See all 173 articles

Users / Roles / Privileges / Groups 32

• Password Reset
• Enable or Disable a Staff User
• Enable or Disable an Agent User
• Adding a Staff User
• Setting up Role

See all 32 articles

Tutorial Video Glossary 28

• Account Transfer
• Add a Staff User Video
• Add a Supplier Video
• Add an Account Group Video
• Add an Agency Video

See all 28 articles

Help Understanding My Invoice 3

• Invoice - explained
• Who do I contact if I have a question about my invoice?
• RPM Telco Billing Explanation

Hosting FAQ 1

• Hosting FAQ

What's New 23

• What's New RPM 28
• What's New RPM 27
• What's New - RPM 26 Addition
• What's New RPM 26
• What's New - RPM Telco 25

See all 23 articles

Unplanned Outages 39

• Telco Service Status
• June 10, 2019
• May 2, 2019
• March 21, 2019
• Sept 25, 2018

See all 39 articles

What's New - Articles 4

• Supplier Custom Views
• Renaming "Rep ID" to "Assignment Code"
• Reorganized Display when Adding Columns to Commission Item Views
• View Edit History

Privacy Policy 1

• Privacy Policy

Acceptable Use Policy 1

• Acceptable Use Policy

API Change Log 6

• RPM 22 - Sent: Feb 14, 2018
• RPM 21 - Sent: September 29, 2017
• No More Key Property - Sent: May 16th, 2017
• RPM 19 - Sent: April 17, 2017
• UserPasswordCheck - Sent: February 28, 2017

See all 6 articles

Add Ons 7

• Schedule Based Preventative Maintenance
• Schedule Based Preventative Maintenance - Tool Calibration
• Schedule Based Preventative Maintenance - Pattern Examples
• Event Based Preventative Maintenance
• Status Aggregator

See all 7 articles

RPM Platform Frequently Asked Questions 1

• RPM Platform Frequently Asked Questions

Solutions 8

• Authority List
• Email Integration
• View Downloads and Sorting in Excel
• Subscription Contact
• Access By Support

See all 8 articles

App 3

• Offline Forms
• Supported/Not Supported Fields
• Navigating the App

Navigating Cube from the Dashboard 8

• Dashboard
• Top Menu Button
• Search Bar and Search
• Cube logo
• User Menu

See all 8 articles

Users 8

• Find Users
• Add Staff User
• Add a Role
• Add Staff User(s) by Import
• Search Users

See all 8 articles

Setup 24

• Purpose of Setup
• Template
• Table Field
• Archived Fields
• Field Groups

See all 24 articles

Widgets 11

• What are Widgets?
• Process View Link Widget
• Process Search Widget
• Set Objective Targets On Widgets
• Yes/No List Breakdown

See all 11 articles

Import 0

What's New - Cube 22

• What's New RPM 28 - Release Date: April 18, 2021
• What's New RPM 27 - Release Date: August 16, 2020
• What's New RPM 26 Addition - Release Date: May 12, 2020
• What's New RPM 26 - Release Date: April 26, 2020
• What's New RPM 25 - Release Date: December 1, 2019

See all 22 articles

User Manual 22

• Formula Field
• Adding Labels to List Fields
• Replacing Old Formula Field
• Using Date and Date and Time Fields in Formula Field
• Process View Filter

See all 22 articles

Files Box 2

• Add Links to Files Box
• Add Folders to Process

Table Field 7

• Label Rows In Table Field
• Label Column For Table Field
• Table Expand
• Download of Individual Table Fields
• Importing Data into Table Field

See all 7 articles

Cube Data Management Unplanned Outages 18

• Cube Service Status
• Feb 24, 2019
• October 12, 2018
• May 3, 2018
• October 13, 2017

See all 18 articles

Integration Applications 1

• Configuring a Scheduler

App 1

• Offline Forms

Training Tracking 6

• Overview
• Setup - Process Import Setup
• Setup - Table Fill
• Setup - Fulfillment
• Setup - Widgets

See all 6 articles

Setup 21

• Staff Groups
• Optional Form Reference Parent
• Optional Staff Reference Parent
• Email Notification
• Logo

See all 21 articles

User Manual 23

• Add Participants
• View & Filter Table Fields
• Process Archive
• Process Remove
• Import Process Template

See all 23 articles

Widgets 8

• Process Breakdown Widget
• Yes/No List Breakdown
• Top Form
• Process Search Widget
• Multiple Process View Count

See all 8 articles

What's New 17

• What's New RPM 28 - Release Date: April 18, 2021
• What's New RPM 27 - Release Date: August 16, 2020
• What's New RPM 26 Addition - Release Date: May 12, 2020
• What's New RPM 26 - Release Date: April 26, 2020
• What's New RPM 25 - Release Date: December 1, 2019

See all 17 articles

Navigating Lighthouse from the Dashboard 1

• User Menu

Unplanned Outages 18

• Lighthouse Service Status
• Feb 24, 2019
• Oct 12, 2018
• May 3, 2018
• October 13, 2017

See all 18 articles

Integration Applications 0

Training Tracking 15

• Overview
• Setup - Process Import
• Setup - Table Fill
• Setup - Fulfillment
• Setup - Security

See all 15 articles

Job Hazard Assessment 5

• Overview
• Position Inventory
• Job Hazard Assessment
• Field Level Hazard Assessment
• Position Risk Assessment

Vehicle Inspection Tracking 16

• Overview
• Setup - Vehicles
• Setup - Vehicle Inspection Type
• Setup - Vehicle Inspection
• Setup - Vehicles cont'd

See all 16 articles

Partner Program 8

• The Lighthouse Partner Program
• Partner Program Features & Benefits
• Opportunity Registration
• Training Resources
• Complimentary Lighthouse Subscription

See all 8 articles

What's New 1

• What's New RPM 28 - Release Date: April 18, 2021