RPM Software, LLC (“Company”, “RPM”, “us” or “we”) respects your privacy concerns. This online Privacy Policy (the “Policy”) describes the types of personal data we may collect on this website and other websites or apps that link to this Policy (collectively, the “Services”), how we may utilize the data, and with whom we may share it. We also describe the measures we take to protect the security of the data, your rights and how you may contact us about our privacy practices.  

If you are a California consumer, please see the section of this Policy called "California Consumer Privacy Statement ” for more information about your privacy rights.

Our contact details can be found in the “How to Contact Us” section at the end of this Policy.

The following sections are included in this Policy:

• How We Obtain Information About You
• Information We Obtain
• How We Use Information We Obtain
• Information We Share 
• Data Security and Retention 
• Children’s Privacy
• Use of Cookies and Other Automated Technologies
• Your Rights and Choices
• Opt-Out/Unsubscribe
• Information About Our Privacy Governance Policies and Practices
• How to Contact Us
• Changes in Our Privacy Policy
• California Consumer Privacy Statement

1. How We Obtain Information About You

We may collect personal data that you choose to share with us—including, but not limited to, your first and last name, physical address, email address, or telephone number when you:

• Fill out a form
• Sign up to receive direct marketing communications
• Register online through the Services
• Sign up to receive emails
• Attend an event that we, or one of our affiliates, have organized 
• Communicate with us (for example, through the Contact Us form on the Services, on a social-media platform, by sending us an email)

We may collect personally identifiable information during the sales process. We may use this information to contact you with offers, newsletters, and special promotions in which you have expressed interest or we believe may be of interest to you.

2. Information We Obtain

Information You Provide

We may obtain personal data that you provide directly to us. For example:

• If you fill out a form, such as to register for a webinar, you may provide your contact information, such as your name, contact details, and any other information you provide on the form, such as the reason for your inquiry or your product preferences.
  
  
• If you sign up to receive electronic marketing communications from us, you may provide your contact information, such as your name and email address.
  
  
• Each form may vary in the information required and collected. In most cases, where information on a form is required, the form will indicate this. You may choose to provide additional information within fields that are not required (please do not provide any sensitive information with submitting a form or other communication to us).
  
  
• If you participate in web-based contests, surveys, or research projects, we may request certain personally identifiable information from you. Participation in these surveys, contests, or research projects is completely voluntary, so you have a choice whether or not to disclose this information.  The Company may use a third-party service provider to conduct these surveys, contests, or research projects. We will not share the personally identifiable information you provide through a contest, survey, or research project with any third party except our service providers, unless we give you prior notice.
  
  
• If you apply for a career opportunity, you may provide information, such as employment history and other information included in your resume or through the application process.
  
  
• If you contact us through the Contact Us form on the Services with a comment, question, or complaint, we collect the information that you provide such as your name, company name, and contact information, along with additional information you provide to help us respond to your inquiry.
  
  
• Other information you choose to provide, such as through emails or other communications, social media pages, registrations, and sign-up forms.

Information We Collect Automatically

Our web servers may log information such as your operating-system type, browser type, domain, average time spent on our website, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server logs may also record information such as the address of the web page that referred you to one of our Services, and the IP address of the device you use to connect to the internet. They may also log information about your interaction with the Services, such as which pages you visit, and average time spent on our website.

To control which web servers collect information by automated means, we may place tags called web beacons—small files that link web pages to particular web servers and their cookies. We also may collect information from your browser, such as your browsing history, and use it in conjunction with data gathered from forms and emails—to help us understand and respond to your needs.

•           Social-Media Widgets

Some of our sites include social-media functions, such as a blog, X, LinkedIn, and Facebook widgets. These widgets may collect information about which pages you visit on our sites, and the IP address of the device you use to connect to the internet. Any of the widgets may also set cookies to ensure the features are functioning properly. Social-media functions and widgets are hosted either by a third-party or directly on our websites. Your interactions with the social-media functions and widgets located on our sites are governed by the privacy policies of the companies that provide them. If you use any of the social-media functions or widgets on our sites, we strongly suggest you review the privacy policies of the companies that provide those functions and features.

3. How We Use Information We Obtain

Information You Provide

We may use personal data you provide to respond to your inquiry—for example, to contact you about your request, ask a question, provide announcements about products and future events and opportunities, conduct surveys, consider your application for employment or for products or services, and contact you for other reasons related to offering and improving our services. Our marketing emails contain links on how to unsubscribe from our mailing list, and how to request your data be updated.

In addition to the uses discussed above, we also may use the personal data you provide to:

• Establish and manage our relationship with you and provide quality service
• Provide our products and services and manage your accounts
• Operate, evaluate, and improve our business
• Develop new products and services
• Perform market research
• Advertise and market the products and services we sell
• Personalize your experience with our products and services
• Determine the effectiveness of our advertising and marketing
• Analyze our products, services, and websites
• Compile, anonymize, or aggregate personal data for our business purposes
• Maintain and enhance the safety and security of our products and services, prevent misuse, and troubleshoot technical issues
• Administer the Services

We may also use the information to protect against and prevent fraud, claims, and other liabilities, and to comply with or enforce applicable legal requirements, industry standards, and our policies and terms. We use personal data for these purposes when it is necessary to protect, exercise, or defend our legal rights, or when we are required to do so by law that applies to us.

Other Uses of Information

We also may use the information in other ways for which we provide specific notice at the time of collection.

Information We Share

We do not sell, rent, or otherwise disclose personal data you provide or we collect about you to third parties in exchange for monetary compensation. We may share personal data you provide or we collect with the following parties for the purposes described in this Policy:

• Other companies in the ScanSource group
  
  
• Service providers that perform services on our behalf
  • Your personal data may be shared or transferred (or otherwise made available) to third parties who provide services to us or on our behalf, such as payment service providers, analytics providers, hosting and management providers, advisers, and other services.
    
    

In addition, we may disclose personal data about you:

• when you direct us to do so;
  
  
• if we are required or permitted to do so by law or legal process—for example, we and our service providers may provide your personal data due to a court order, valid inquiry or a request from a law enforcement agency, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable law or legal process, which may include lawful access by domestic or foreign courts, law enforcement or other government authorities. Your personal data may be maintained and processed by us, our affiliates, potential employers, and other third party service providers in the U.S. or other jurisdictions and outside of the jurisdiction in which you reside (which may include a transfer outside of Quebec for Quebec residents). In the event that personal data is transferred outside of the jurisdiction in which you reside to another foreign jurisdiction, it may be subject to requests for access or disclosure by the courts, law enforcement and governmental authorities in accordance with the laws of that jurisdiction.
  
  
• when we believe it is necessary or appropriate to prevent physical harm or financial loss;
  
  
• when we believe it is necessary for the establishment, exercise, or defense of legal claims, or in connection with an investigation of or to prevent suspected or actual loss or harm to persons or property, or fraudulent or other illegal activity; and
  
  
• in connection with an acquisition or in the event we sell, merge, or transfer (or contemplate an acquisition or the sale, merger, or transfer of) all or a portion of our business or assets (including in the event of a reorganization, dissolution, liquidation, insolvency or bankruptcy proceedings, stock sale, or other change in control).

4. Data Security and Retention

We maintain safeguards designed to protect personal data against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure, or use. 

We will retain your personal data for the time period reasonably necessary to achieve the purposes described in the Policy, or in accordance with notice provided at the time of collection, taking into account our legal obligations and our records retention requirements pursuant to ScanSource’s Records Management Policy and Schedule.

5. Children’s Privacy

The Services are designed for a general audience and are not directed to children. In connection with the Services, we do not knowingly solicit or collect personal data from children under the age of 13. If you believe that a child under the age of 13 may have provided us with personal data, please contact us as specified in the How To Contact Us section of this Policy.

6. Use of Cookies and Other Automated Technologies

When you interact with our Services, we may collect certain information through automated means, including through the use of “cookies,” “web beacons”, web server logs, and other similar technologies. A cookie is a small text file that a website saves on your computer or mobile device when you visit the Services. We use cookies to tell us whether you have visited us before or if you are a new visitor. We also use cookies to help us identify Services features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site.

Certain pages on our Services contain “web beacons” (also known as internet tags, pixel tags, and clear GIFs). Web beacons allow third parties to obtain information, such as IP address, general location information, the URL of the page on which the beacon appears, timestamps, browser type, and the information in cookies set by the third party to help us operate and analyze use of the Services.

Cookies

Our website utilizes the following ‘types’ of cookies:

• Strictly Necessary Cookies
  These cookies are necessary for the website to operate property and provide basic website functionality.
  
  
• Analytics Cookies
   These cookies collect information about how visitors interact with our website, such as what pages you visit and if any errors have occurred. The information is used to improve how our websites function. These cookies generate statistical data about your use of our website.
  
  
• Functional Cookies
  These cookies allow our Services to remember choices you make and provide enhanced and more personal features. They capture information such as the pages you have browsed or content you have viewed so that we can improve your browsing experience. They also can be used to remember changes made to parts of our Services that you can customize.
  
  

Your Choices

You can manage cookies through your web browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.  You can find out how to do this for your particular browser by clicking “help” on your browser’s menu, or by visiting the All About Cookies Page. Please note, however, that without cookies you may not be able to take full advantage of all our Services.

The following external links will explain how to manage cookies for the most common browsers:

• Internet Explorer
• Microsoft Edge
• Google Chrome
• Firefox
• Safari
  
  

Our website is not designed to respond to “do not track” signals from browsers.

Snippets and Custom Objects

We use snippets and custom objects in our HTML-based email campaigns to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt out of these emails, you may change your settings at any time by clicking on the “update your preferences” or use the “unsubscribe from this list” link at the bottom of the email.

Links to Other Digital Properties

Our Services and communications may contain links to other sites, digital properties, or features (such as apps, tools, widgets, or plug-ins) that are not owned, operated, or controlled by RPM.   We provide links to third-party websites as a convenience to the user. These links are not an endorsement of or referral to the linked websites. This Policy does not apply to information collected by the linked websites.

RPM has no control over such websites, and therefore is not responsible for the privacy practices of these other properties or features, or the manner in which the organizations that operate such websites, properties and features may collect, use, disclose, secure or otherwise treat personal data, and does not exercise authority over such properties or features.  Therefore, we assume no responsibility for the privacy and data-collection policies and procedures of such third-party properties or features, nor for the content or reliability of such properties or features.  If you choose to access a third-party property or feature, you do so at your own risk. We encourage you to read the privacy policy of every website you visit.

7. Your Rights and Choices

If you would like to update your contact information, please contact us as specified in the “How to Contact Us” section below. Also, you can unsubscribe from our marketing list as described in the “Opt-Out/Unsubscribe” section below. 

You can manage cookies as described in the “Use of Cookies and Other Automated Technologies” section above.

If you are a California resident, for more information about your privacy rights, please see our California Consumer Privacy Statement.

If you are a Canadian resident, subject to applicable law, you have the right to access, update, and correct your personal data. You may request to access, update, and correct your personal data by emailing or writing to us at the contact information set out below. We may request certain personal data for the purpose of verifying the identity of the individual seeking access to his or her personal data records. If you have provided consent to our collection, use, or disclosure of personal data, you can withdraw your consent at any time by contacting us at the contact information set out below. If you withdraw your consent, we may not be able to provide certain products or services to you.

For information about this Policy and our practices regarding personal data, please see the “How to Contact Us” section below.

8. Opt-Out/Unsubscribe

If you no longer wish to receive our marketing communications, you may opt out of receiving them by following the instructions included in each communication, specifically, by clicking the unsubscribe link included at the bottom of the email communication.

Alternatively, you may contact us via email at [email protected] or by:

U.S. Mail:  ScanSource, Inc., Attn:  Legal Dept, 6 Logue Court, Greenville, South Carolina 29615

9. Information About Our Privacy Governance Policies and Practices

• We are committed to protecting personal data and have implemented practices that govern our treatment of personal data, including:  
  
  
• Implementing procedures designed to protect personal data in our custody and control from unauthorized access, use, or disclosure.
  
  
• Implementing policies and procedures to retain personal data as described in the “Data Security and Retention” section of this Policy.
  
  
• Appointing a Privacy Officer who is responsible for overseeing ScanSource’s compliance with privacy legislation.
  
  
• Providing our employees with information security training.

10. How to Contact Us

If you have any questions or comments about this Policy or any issue relating to how we collect, use, or disclose personal data—or if you would like to update information we have about you or your preferences—you may contact us via email at [email protected] or by:

U.S. Mail:  ScanSource, Inc., Attn:  Legal Dept, 6 Logue Court, Greenville, South Carolina 29615

Or you may contact our Privacy Officer at [email protected]. 

11. Changes in Our Privacy Policy

We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy, we will publicize such changes by means of a prominent notice on our home page, such as by displaying “NOTICE” above the text of the Privacy Policy.

California Consumer Privacy Statement

This California Consumer Privacy Statement (“Statement”) supplements the RPM Software, LLC Privacy Policy. This Statement applies solely to personal information collected about California consumers, such as our customers, website visitors, attendees of our webinars, trainings and/or other events, our business partners, and our job applicants. This Statement does not apply to our personnel.

This California Consumer Privacy Statement uses certain terms that have meanings given to them in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (collectively, the “CCPA”).

Notice of Collection and Use of Personal Information 

We may collect (and may have collected during the 12-month period prior to the Last Updated date) the following categories of personal information about you: 

• Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as device identifiers; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number; unique pseudonym; user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet Protocol address, email address, account name, login credentials, Social Security number, driver’s license number, passport number and other similar identifiers.
  
  
• Additional Data Subject to Cal. Civ. Code § 1798.80: signature, credit card number, debit card number, bank account number and other financial information, state identification card number, medical information, and education information.
  
  
• Protected Classifications: characteristics of protected classifications under California or federal law, such as gender, race, age, sex, national origin, medical condition, disability, citizenship status, and military and veteran status.
  
  
• Commercial Information: commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.
  
  
• Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history and information regarding your interaction with websites, applications or advertisements.
  
  
• Geolocation Data
  
  
• Sensory Information: audio, electronic, visual, and similar information
   
• Employment Information: professional or employment-related information, such as business contact information, résumé information, occupation details, education details, certifications and professional associations, previous employment details, pre-employment screening and background check information, including criminal records information.
  
  
• Education Information: education information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99).
  
  
• Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  
  

We may use (and may have used during the 12-month period prior to the Last Updated date) the categories of personal information listed above for the purposes described in the RPM Software, LLC Privacy Policy and for the following business purposes as described in the CCPA: 

• Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytics services, providing storage, or providing similar services;
  
  
• Providing advertising and marketing services to you, except for cross-context behavioral advertising;
  
  
• Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
  
  
• Short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of your current interaction with us;
  
  
• Helping to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes;
  
  
• Debugging to identify and repair errors that impair existing intended functionality;
  
  
• Undertaking internal research for technological development and demonstration;
  
  
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us;
  
  
• Conduct our training, webinars, and other events;
  
  
• Administer contests, surveys, sweepstakes or other promotions;  
  
  
• Managing career opportunities with us; and
  
  
• Managing our relationships with current or prospective partners, corporate customers and vendors and other business partner personnel.
  
  

We do not collect or process sensitive personal information with the purpose of inferring characteristics about consumers. 

To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

Retention of Personal Information

We will retain your personal information for the time period reasonably necessary to achieve the purposes described in the RPM Software, LLC Privacy Policy and this Statement, or any other notice provided at the time of collection, taking into account our legal obligations and our records retention requirements pursuant to our Records Management Policy and Schedule.

Sources of Personal Information

During the 12-month period prior to the Last Updated date, we may have obtained personal information about you from the following categories of sources: 

• Directly from you, such as when you complete our forms or surveys, attend our events (including any webinars or trainings), or otherwise contact us
  
  
• From your devices, such as when you interact with our website, products, and other online services
  
  
• Vendors who provide services on our behalf
  
  
• Other individuals, such as referrals
   
• Our business partners
  
  
• Data brokers, such as background check services
  
  
• Recruiting and talent agencies
  
  
• Job references, such as your employers
  
  
• Data analytics providers
  
  
• Internet service providers
  
  
• Operating systems and platforms
  
  
• Government entities
  
  

Sale or Sharing of Personal Information

We do not sell your personal information or share your personal information for cross-context behavioral advertising purposes.

Disclosure of Personal Information

During the 12-month period prior to the Last Updated date, we may have disclosed the following categories of personal information about you for a business purpose to the following categories of third parties:

In addition to the categories of third parties identified above, during the 12-month period prior to the Last Updated date, we may have disclosed personal information about you to government entities (e.g., in response to law enforcement requests) and third parties in connection with corporate transactions (e.g., mergers, acquisitions, joint venture, reorganization, divestitures, dissolution or liquidation).

California Consumer Privacy Rights

You have certain choices regarding your personal information, as described below.

• Access: You have the right to request, twice in a 12-month period, that we disclose to you the categories of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
  
  
• Correction: You have the right to request that we correct the personal information we maintain about you if that information is inaccurate.
  
  
• Deletion: You have the right to request that we delete certain personal information we have collected from you.
  
  

How to Submit a Request

To submit an access, correction, or deletion request, please contact us toll-free at 1-800-944-2432 or email us at [email protected] with “Personal Information Request” in the subject line and provide full details about your request, including the type of request you are making, that you are making a request relating to RPM, and your contact information. To submit a request as an authorized agent on behalf of a consumer, please contact us toll-free at 1-800-944-2432 or email us at [email protected] with the subject line Authorized Agent Request and provide full details about the request.

Verifying Requests 

To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an individual online account with us, we may verify your identity by requiring you to sign into your account. If you do not have an individual online account with us, we may require you to provide certain information to verify your identity, such as name, email address, phone number, company name, and/or an indication of your prior contact with us, depending on the information we have about you. In addition, if you do not have an individual online account and you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.

If you designate an authorized agent to make a request on your behalf, depending on whether you have an individual online account with us, we may require that you verify your identity as set forth above. We also may require you to provide the authorized agent a written confirmation that you have authorized the agent to act on your behalf and the scope of such authorization.

Additional Information

If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. For questions or concerns about our privacy policies and practices, please contact us as described in the “How to Contact Us” section of the RPM Software, LLC Privacy Policy.