RPM Software

FAQ 12

• Step-by-Step Monthly Commission Duties
• Import Commission Spreadsheets - Troubleshooting/Error Messages
• My account is not paying (correct)
• How do I check what I've imported this month so far? (View Imports)
• Transfer Account

See all 12 articles

Commissions Setup 37

• Step-by-Step Guide to Setting up RPM Telco
• Intro to Agencies and Agents
• Agents - Reps and Managers
• Add Agency Manually
• Add Reps Manually

See all 37 articles

How to use 192

• Account Transfer
• Add a Staff User Video
• Supplier Custom Views
• Renaming "Rep ID" to "Assignment Code"
• Add a Supplier Video

See all 192 articles

Templates 21

• Employee Shout Out!! Process
• File Folders
• How To Use the Opportunity Process
• Dynamic Orders - Setup Guide
• Internal Task Board

See all 18 articles

Setup 27

• Process Group
• Compare Templates
• All Processes History

How to use 50

• Add Links to Files Box
• User Menu
• Process View Filter
• Add Participants
• View & Filter Table Fields

See all 50 articles

Login 6

• How to Logon
• Grant Temporary Access
• Forgot Username?
• Forgot Password?
• Sign In With Microsoft

See all 6 articles

User Management 18

• Find Users
• Enable/Disable User Information
• Sign in With Microsoft
• Staff Roles
• Customer Users

See all 18 articles

Users/Roles/Privileges/Groups 31

• User Seat Hierarchy
• Agent User Login Tutorial
• Adding a Staff User
• Enable or Disable a Staff User
• Setting up Roles

See all 31 articles

General Navigation & Icons 2

• Announcements
• License and Application Services Agreement (Terms)

How to use 2

• Navigating the App
• Lighthouse Mobile App Beta

Setup 4

• Offline Forms
• Supported/Not Supported Fields
• Using the Mobile App on a Microsoft Windows 10 device.
• Mobile App Operating System and Device Policy

App Service Status 1

• Mobile App Service Status

API 4

• API General Information
• Add API User
• API Call History
• Webhooks

Enhancements 17

• What's an Enhancement?
• RPM to Web Calendar Events
• Scheduler
• Status Aggregator
• Status Dictator

See all 17 articles

Enhancement Use Cases 11

Privacy Policy 1

• Privacy Policy

Acceptable Use Policy 1

• Acceptable Use Policy (May 1, 2023)

System Requirements 1

• Product System Requirements

RPM Platform Security FAQ 2

• RPM Platform Frequently Asked Questions
• RPM Data Dump

Understanding my Invoice 1

• RPM Telco Billing Explanation

What's New - LCQ 23

• What's New - RPM 33 - Release Date: February 26, 2023
• What's New - RPM 32 - Release Date: September 25, 2022
• What's New - RPM 31 - Release Date: May 29, 2022
• What's New - RPM 30 - Release Date: January 30, 2022
• What's New RPM 29 - Release Date: August 8, 2021

See all 23 articles

What's New - Telco 26

• What's New RPM 33 - Release Date: February 12, 2023
• What's New RPM 32 - Release Date: September 18, 2022
• What's New RPM 31 - Release Date: May 15, 2022
• What's New RPM 30 - Release Date: January 23, 2022
• What's New RPM 29 - Release Date: August 15, 2021

See all 26 articles

Unplanned Outage 65

• RPM Service Status
• June 12, 2023
• March 31, 2023
• June 28, 2022
• December 15, 2021

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What's New - API 6

• RPM 22 - Sent: Feb 14, 2018
• RPM 21 - Sent: September 29, 2017
• UserPasswordCheck - Sent: February 28, 2017
• No More Key Property - Sent: May 16th, 2017
• RPM 19 - Sent: April 17, 2017

See all 6 articles

Service Level Obligations 1

• Service Level Obligations

Support Services 1

• Support Services

Partner Program 2

• Prospect Registration
• Create New Subscriber

Connecting 4

• Connecting
• Changing Password
• Connecting to Microsoft Power BI Desktop
• Connecting to Tableau Desktop

Data Structure 2

• RPM >> Data Warehouse Architecture
• Schemas