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Knowledge base
Commissions Management
FAQ
12
Step-by-Step Monthly Commission Duties
Import Commission Spreadsheets - Troubleshooting/Error Messages
My account is not paying (correct)
How do I check what I've imported this month so far? (View Imports)
Transfer Account
See all 12 articles
Commissions Setup
37
Step-by-Step Guide to Setting up RPM Telco
Intro to Agencies and Agents
Agents - Reps and Managers
Add Agency Manually
Add Reps Manually
See all 37 articles
How to use
192
Account Transfer
Add a Staff User Video
Supplier Custom Views
Renaming "Rep ID" to "Assignment Code"
Add a Supplier Video
See all 192 articles
Process Management
Templates
21
Employee Shout Out!! Process
File Folders
How To Use the Opportunity Process
Dynamic Orders - Setup Guide
Internal Task Board
See all 18 articles
Setup
27
Process Group
Compare Templates
All Processes History
How to use
50
Add Links to Files Box
User Menu
Process View Filter
Add Participants
View & Filter Table Fields
See all 50 articles
Login & User Management
Login
6
How to Logon
Grant Temporary Access
Forgot Username?
Forgot Password?
Sign In With Microsoft
See all 6 articles
User Management
18
Find Users
Enable/Disable User Information
Sign in With Microsoft
Staff Roles
Customer Users
See all 18 articles
Users/Roles/Privileges/Groups
31
User Seat Hierarchy
Agent User Login Tutorial
Adding a Staff User
Enable or Disable a Staff User
Setting up Roles
See all 31 articles
General Navigation & Icons
2
Announcements
License and Application Services Agreement (Terms)
Mobile App
How to use
2
Navigating the App
Lighthouse Mobile App Beta
Setup
4
Offline Forms
Supported/Not Supported Fields
Using the Mobile App on a Microsoft Windows 10 device.
Mobile App Operating System and Device Policy
App Service Status
1
Mobile App Service Status
API
API
4
API General Information
Add API User
API Call History
Webhooks
Enhancements
Enhancements
17
What's an Enhancement?
RPM to Web Calendar Events
Scheduler
Status Aggregator
Status Dictator
See all 17 articles
Enhancement Use Cases
11
RPM Software
Privacy Policy
1
Privacy Policy
Acceptable Use Policy
1
Acceptable Use Policy (May 1, 2023)
System Requirements
1
Product System Requirements
RPM Platform Security FAQ
2
RPM Platform Frequently Asked Questions
RPM Data Dump
Understanding my Invoice
1
RPM Telco Billing Explanation
What's New - LCQ
23
What's New - RPM 33 - Release Date: February 26, 2023
What's New - RPM 32 - Release Date: September 25, 2022
What's New - RPM 31 - Release Date: May 29, 2022
What's New - RPM 30 - Release Date: January 30, 2022
What's New RPM 29 - Release Date: August 8, 2021
See all 23 articles
What's New - Telco
26
What's New RPM 33 - Release Date: February 12, 2023
What's New RPM 32 - Release Date: September 18, 2022
What's New RPM 31 - Release Date: May 15, 2022
What's New RPM 30 - Release Date: January 23, 2022
What's New RPM 29 - Release Date: August 15, 2021
See all 26 articles
Unplanned Outage
65
RPM Service Status
June 12, 2023
March 31, 2023
June 28, 2022
December 15, 2021
See all 65 articles
What's New - API
6
RPM 22 - Sent: Feb 14, 2018
RPM 21 - Sent: September 29, 2017
UserPasswordCheck - Sent: February 28, 2017
No More Key Property - Sent: May 16th, 2017
RPM 19 - Sent: April 17, 2017
See all 6 articles
Service Level Obligations
1
Service Level Obligations
Support Services
1
Support Services
Partner Program
Partner Program
2
Prospect Registration
Create New Subscriber
Data Warehouse
Connecting
4
Connecting
Changing Password
Connecting to Microsoft Power BI Desktop
Connecting to Tableau Desktop
Data Structure
2
RPM >> Data Warehouse Architecture
Schemas