A password reset may be required if you have a user who you are enabling for the first, or if someone has forgotten their password.
If you are a sub-agent of an RPM Subscriber and you are experiencing logon difficulties, please contact your Technology Service Distributer or service provider subscriber for assistance.
If you are a staff user you will need to contact the system manager of your RPM subscription for a password reset.
Instructions for RPM subscribers
You can send a staff or agent user a password reset only when the email address is filled out for that user in the Info section of their profile.
Password reset for Staff: Top menu >> Users >> View staff user
Password reset for Agent: Top menu >> Reps >> View rep
Click Password reset.
The user will receive an email with a link in the body of the email as shown in the screenshot below.
After the user clicks on the link it will bring them to a page where they can verify which person the password is being reset for. The RPM subscription and which brand it is for. Clicking Set a password will bring you to a page to reset your RPM password. Alternatively if you have a Microsoft account linked to your RPM you can sign in with it here.