Top menu >> Setup 

You can select the default columns for the 'All' view for each process. 

From the Setup page click on the process.

Click the user type would like to setup the default columns for: Staff, Agency, Customer.

Click +Select columns

1. Select a value from any of the dropdown menu's 

2. Click Add

Remove any existing headers by using the Remove link. 

Click OK when done. 

Sort by a specific header if desired. 

See also: