To verify which users are enabled in your subscription you can check a shared view or create a custom view. 


IMPORTANT:

  • Any user that was enabled during a billing period will show up on your invoice.
  • Our billing period runs from the 28th of each month to the next. 
  • It can be that your enabled user view shows less or more users compared to your invoice, this can happen as a user can be disabled during the billing period. Check your user enabled history

Enabled Staff Users


Top menu >> Users 


Click All  and select the shared view named Enabled Staff Users

Enabled Manager and/or Rep Users


Top menu >> Reps

 

Click All and select the shared view named Enabled Managers and/or Reps. 



Creating a Custom View For Enabled Users


The process to create a custom view that will show just the enabled staff or rep users is the exact same. 


Click Add a view.



Enter a name for the view. Click OK.


Click Add a filter.



A side panel will open up. You can either Search for "Sign in" in the search bar or click into Info >> Sign in.



Set the value to Enabled and then click Add filter.



Click OK when you are done.

See also: