Troubleshooting FAQ
You noticed that the payout does not look right for an agent and you want to find out why.
Anytime you want to know exactly why an item is paying t...
Mon, 11 May, 2015 at 2:25 PM
Top menu >> Accounts >> View Account You can transfer an account from one rep to the other with this feature. When you find that the acc...
Fri, 3 May, 2019 at 9:32 AM
To verify which users are enabled in your subscription you can check a shared view or create a view .
IMPORTANT:
1. Any user that was ...
Tue, 1 Sep, 2015 at 2:08 PM
Top menu >> Import data >> Trash some items You can use this if you find out you imported the incorrect commission data or if you import the...
Mon, 29 May, 2017 at 10:36 AM
When you detect that an incorrect agent is paid you have the option to (re) assign the Assignment Code to the correct agent. You can also transfer the acc...
Mon, 17 Jun, 2019 at 3:18 PM
Top menu button >> Commissions >> Referral
In most cases when you notice that you referral has stopped working it is due to a conflict in yo...
Thu, 3 Mar, 2016 at 11:05 AM
RPM Telco's official policy: we only support the newest widely available version of Firefox, Internet Explorer, Safari and Chrome. Below instructio...
Thu, 8 Dec, 2016 at 11:32 AM
We at RPM Telco have noticed the large amount of work supplier mergers/acquisitions and general account number changes can cause. This article will highligh...
Fri, 30 Jul, 2021 at 10:59 AM