FAQ

The 15 most common support articles.

Step-by-Step Monthly Commission Duties
Please read THIS to help you navigate through the steps below. Step 1 - Add Suppliers - If you have received commissions from a carrier not curren...
Fri, 3 Nov, 2023 at 12:20 PM
Import Commission Spreadsheets - Troubleshooting/Error Messages
Month to month your commission spreadsheets might change. If the provider of the spreadsheet changes the format even a little, it could cause RPM to throw a...
Thu, 13 Jan, 2022 at 2:30 PM
My account is not paying (correct)
You noticed that the payout does not look right for an agent and you want to find out why.  Anytime you want to know exactly why an item is paying t...
Mon, 11 May, 2015 at 2:25 PM
How do I check what I've imported this month so far? (View Imports)
You may run into a situation where you haven't imported or transferred all of your commissions for the month yet and are just wondering where did you le...
Fri, 17 Jun, 2022 at 10:08 AM
Transfer Account
An account transfer may be needed when you need to move an assigned account from one agent to another.  You can transfer an account from one rep to the ...
Fri, 26 Aug, 2022 at 2:42 PM
View Enabled Users (How To)
To verify which users are enabled in your subscription you can check a shared view or create a custom view.  IMPORTANT: Any user that was enabled duri...
Thu, 4 Aug, 2022 at 12:15 PM
Trash Supplier Items
The Trash some items functionality in the Import data section of RPM, is used if you want to clear incorrectly imported commissions, or if you imported the ...
Mon, 4 Dec, 2023 at 2:58 PM
Assignment Code (Reassign)
When you detect that an incorrect Rep is paid on an account, you can (re) assign the Assignment Code to the correct Rep. You can also transfer the account...
Thu, 4 Aug, 2022 at 12:17 PM
Referral is Not Paying Correctly
In most cases when you notice that you referral has stopped working it is due to a conflict in your includes.  Top Menu >> Commissions >> Refer...
Thu, 31 Aug, 2023 at 9:54 AM
Account Merges - Supplier Acquisitions/Mergers/General Changes
We at RPM Telco have noticed the large amount of work supplier mergers/acquisitions and general account number changes can cause. This article will highligh...
Thu, 23 Mar, 2023 at 12:02 PM