RPM Software
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Knowledge base
Login & User Management
Login
7
How to Logon
Grant Temporary Access
Forgot Username?
Forgot Password?
Sign In With Microsoft
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User Management
19
Find Users
Enable/Disable User Information
Sign in With Microsoft
Staff Roles
Customer Users
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Users/Roles/Privileges/Groups
32
User Seat Hierarchy
Agent User Login Tutorial
Adding a Staff User
Enable or Disable a Staff User
Setting up Roles
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General Navigation & Icons
2
Announcements
License and Application Services Agreement (Terms)
Commissions Management
FAQ
13
Step-by-Step Monthly Commission Duties
Import Commission Spreadsheets - Troubleshooting/Error Messages
My account is not paying (correct)
How do I check what I've imported this month so far? (View Imports)
Transfer Account
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Commissions Setup
37
Step-by-Step Guide to Setting up RPM Telco
Intro to Agencies and Agents
Agents - Reps and Managers
Add Agency Manually
Add Reps Manually
View all 37
How to use
174
Account Transfer
Add a Staff User
Supplier Custom Views
Renaming "Rep ID" to "Assignment Code"
Reorganized Display when Adding Columns to Commission Item Views
View all 174
Process Management
Templates
25
Training Tracking
Job Hazard Assessment
Vehicle Inspection Tracking
Employee Shout Out!! Process
Dynamic Orders - Setup Guide
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Setup
31
Process >> Template
Process >> Fields
Process >> Field Groups
Process >> Workflow
Process >> Commissions
View all 31
How to use
46
Import in Process (add or update forms)
View & Filter Table Fields
Import Data into Table Fields
View Downloads and Sorting in Excel
Add Participants
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Mobile App
How to use
2
Navigating the App
Lighthouse Mobile App Beta
Setup
4
Offline Forms
Supported/Not Supported Fields
Using the Mobile App on a Microsoft Windows 10 device.
Mobile App Operating System and Device Policy
App Service Status
1
Mobile App Service Status
API
API
5
Getting Started
Endpoints
Developer Docs
Unique Usage
Example Code
Enhancements
Enhancements
17
What's an Enhancement?
RPM to Web Calendar Events
Scheduler
Status Aggregator
Status Dictator
View all 17
Enhancement Use Cases
13
RPM to Web Calendar Events
Scheduler
Status Aggregator
Status Dictator
Workflow Extender
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RPM Software
Privacy Policy
2
RPM Software, LLC Privacy Policy
California Consumer Privacy Statement
Acceptable Use Policy
1
Acceptable Use Policy (May 1, 2023)
System Requirements
1
Product System Requirements
RPM Platform Security FAQ
2
RPM Platform Frequently Asked Questions
RPM Data Dump
Understanding my Invoice
1
RPM Telco Billing Explanation
What's New - LCQ
23
What's New - RPM 33 - Release Date: February 26, 2023
What's New - RPM 32 - Release Date: September 25, 2022
What's New - RPM 31 - Release Date: May 29, 2022
What's New - RPM 30 - Release Date: January 30, 2022
What's New RPM 29 - Release Date: August 8, 2021
View all 23
What's New - Telco
27
What's New RPM 33.1 - Release Date August 22, 2024
What's New RPM 33 - Release Date: February 12, 2023
What's New RPM 32 - Release Date: September 18, 2022
What's New RPM 31 - Release Date: May 15, 2022
What's New RPM 30 - Release Date: January 23, 2022
View all 27
Unplanned Outage
67
RPM Service Status
March 24, 2024
July 25, 2023
June 12, 2023
March 31, 2023
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What's New - API
6
RPM 22 - Sent: Feb 14, 2018
RPM 21 - Sent: September 29, 2017
UserPasswordCheck - Sent: February 28, 2017
No More Key Property - Sent: May 16th, 2017
RPM 19 - Sent: April 17, 2017
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Service Level Obligations
1
Service Level Obligations
Support Services
1
Support Services
LCQ Sunset
3
Sample Transition Plan
Sunset FAQ
Data Migration - From Lighthouse, Cube, Quartz (“LCQ”) to Another Software Platform
Webinars
9
Dynamic Orders Webinar
Best Practices Webinar for Table Fill & Flow, Email Notifications & Integration, and Transfers
Best Practices Webinar - Widgets
Customer/Supplier/Agency Process API Enhancement Integration
Auto Renewal/Comm Carry-Over/Better Action Management RPM Telco API Enhancement Integration Webinar
View all 9
Data Warehouse
Connecting
4
Connecting
Changing Password
Connecting to Microsoft Power BI Desktop
Connecting to Tableau Desktop
Data Structure
4
RPM >> Data Warehouse Architecture
Schemas
Field Naming Scheme
Multiple RPM Subscription Data Options